Terms of Carriage
Rules and conditions for the carriage of passengers by the E-TAXI Košice taxi service. These conditions are binding for all passengers and drivers.
1. Booking a ride
- Bookings can be made by phone, via the online form or by SMS
- When booking, state the pickup point, destination, time and number of passengers
- You will receive a booking confirmation within 5 minutes
- You can cancel a reservation no later than 30 minutes before the scheduled time
2. Boarding the vehicle
- The driver will identify themselves by name and by the vehicle's registration plate
- When boarding, check that the taximeter is switched on
- Passengers have the right to ask for the driver's ID and the passenger transport licence
- Smoking and drinking alcohol are prohibited in the taxi
3. Luggage
- Standard luggage (up to 23 kg) is included in the fare
- Oversized luggage may be subject to a surcharge according to the price list
- The driver is obliged to help with loading and unloading heavy luggage
- The taxi service is liable for luggage damage caused by the driver
4. Payment for the ride
- Payment is possible in cash or by card directly in the vehicle
- You will receive a payment confirmation at the end of the ride
- The price is determined according to the valid price list
- When paying by card, an invoice can be issued for companies
5. Complaints
- Complaints can be submitted by phone or email within 7 days
- State the date, time, vehicle number and the reason for the complaint
- You will receive a response to your complaint within 3 working days
- Justified complaints will be resolved with financial compensation or a discount
6. Safety and liability
- All vehicles are regularly inspected and serviced
- Drivers hold valid medical examinations and certificates
- Vehicles are equipped with GPS and camera systems for your safety
- The taxi service holds accident and injury insurance
Valid from: 1 January 2026
These rules may be updated at any time. The current version is always available on this page.